Below are the papers accepted for the workshop. Position papers are openly available in their final version. Full papers have been published in the Springer LNCS post-workshop proceedings and are available by Springer subscription.
Three of the full papers papers were nominated to the CONVERSATIONS best paper award. See the best paper nominees and winner.
- Understanding users’ acceptance of chatbots: An extended TAM approach (full paper). Roberta De Cicco, Serena Iacobucci, Antonio Aquino, Francesca Romana Alparone, and Riccardo Palumbo.
- Exploring the potential of adapting conversational systems to different age groups: A pilot study (position paper). Margot Van Der Goot, Marios Georgiou, Špela Dolinšek, Lennert Jansen, Arabella Sinclair, Raquel Fernández, and Sandro Pezzelle.
- Expert insights for designing conversational user interfaces for older adults (full paper). Kathrin Koebel, Martin Lacayo, Madhumitha Murali, Ioannis Tarnanas, and Arzu Çöltekin.
- A chatbot for cancer patients: Understanding people’s expectations (full paper). Beatriz Félix and Jorge Ribeiro.
CHATBOTS SUPPORTING COLLABORATION
- A self-learning conversational agent framework for team collaboration (position paper). Barbaros Özdemir and Gerald Quirchmayr.
- How can a chatbot support human resource management? Exploring the operational interplay (full paper). Tina Taule, Asbjørn Følstad and Knut Inge Fostervold.
- ChEdventure – A chatbot-based educational adventure game for modeling tasks in information systems (position paper). Charuta Pande, Hans Friedrich Witschel, and Andreas Martin.
- How to find my task? Chatbot to assist newcomers in choosing tasks in OSS projects (full paper). Luiz Philipe Serrano Alves, Ana Paula Chaves, and Igor Steinmacher.
SOCIAL AND RELATIONAL CHATBOTS
- Incorporating social practices in dialogue systems (Best Paper Nominee). Eren Yildiz, Suna Bensch, and Frank Dignum.
- Supporting domain question answering and chit-chat: A chatbot case example (position paper). Tunde Ajayi.
- Rapport and relationship building during customer-chatbot service encounters: rationale and suggestions (position paper). W L Yeung.
- Socially aware interactions: From dialogue trees to natural language dialogue systems (Best Paper Nominee). Maria Inês Lobo, Diogo Rato, Rui Prada, and Frank Dignum.
SENSITIVITY TO USER NEEDS
- Individualized learning patterns require individualized conversations – Data-driven insights from the field on how chatbots instruct students in solving exercises (full paper). Sebastian Hobert.
- The impact of chatbot linguistic register on user perceptions: a replication study (full paper). Ana Paula Chaves and Marco Aurelio Gerosa.
- Conversational agent voting advice applications: A comparison between a structured, semi-structured, and non-structured chatbot design for communicating with voters about political issues (full paper). Naomi Kamoen, Tessa McCartan, and Christine Liebrecht.
CHATBOT UX AND DESIGN
- Social research with gender-neutral voices in chatbots – The generation and evaluation of artificial gender-neutral voices with Praat and Google WaveNet (Winner of Best Paper Award). Sandra Mooshammer and Katrin Etzrodt.
- When voice is the interface: Conversation design insights based on a use case (position paper). Giuseppe Aceto, Elisabetta Schiatti, Federica Tazzi, Olivia Kubanski, Vittoria Chiappa, Chiara Martino, and Eleonora Bruttini.
- Design matters! How visual anthropomorphic and gendered designs impact the determinants of the behavioral intention towards using chatbots (full paper). Phoebe Pawlik.