Papers

Below are the papers accepted for the workshop. Position papers are openly available in their final version. Full papers have been published in the Springer LNCS post-workshop proceedings and are available by Springer subscription.

Three of the full papers papers were nominated to the CONVERSATIONS best paper award. See the best paper nominees and winner.

UNDERSTANDING USERS
CHATBOTS SUPPORTING COLLABORATION
SOCIAL AND RELATIONAL CHATBOTS
SENSITIVITY TO USER NEEDS
CHATBOT UX AND DESIGN